Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.frameworkjoinery.com to you. Please read these terms and conditions carefully before ordering any products from the site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Distance Selling Regulations

Distance Selling Regulations apply to contracts made where there has been no face-to-face contact between us and our customers and on occasions where the consumer has not had the opportunity to actually view the products. The Regulations do not apply to business-to-business contracts and do not apply to any orders of made-to-measure, bespoke, custom or special order windows/window/doors, or any products altered to the customer’s own specification.
You should print a copy of these terms and conditions for future reference.

1. General

1.1 These conditions shall apply to all trading between Framework Joinery and the customer. Acceptance by Framework Joinery of an order is conditional upon acceptance by the customer of the following conditions.

1.2 No variation of these conditions shall be binding upon Framework Joinery unless previously agreed by Framework Joinery in writing.

1.3 All windows/doors are sold “subject to availability”. Framework Joinery cannot be held responsible for the manufacturer’s decision to withdraw any windows/doors from production or change their manufacturing techniques.

1.4 www.frameworkjoinery.com is a site operated by Framework Joinery (Framework Joinery). Our VAT number is 200 898 48.

2. How the Contract is formed between you and us

2.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

2.2 The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

3. Consumer Rights

3.1 If you are contracting as a consumer, you may cancel a Contract at any time within 7 days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products (minus any delivery charges). Please note that the provisions of this clause 3 only apply to consumers. Please refer to our returns procedure at point 25. in these terms & conditions

3.2 To cancel a Contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4. Placing an Order

4.1 All products must be paid for in full before delivery or upon collection.

4.2 Credit card payments are subject to usual bank clearing periods.

4.3 All goods will remain the property of Framework Joinery until full payment is made and all funds have cleared.

4.4 By placing an order through our site, you are warranting that you are legally capable of entering into binding contracts and you are at least 18 years of age.

5. Prices

5.1 Framework Joinery has the right to alter prices without prior notice.

5.2 Orders are accepted at the prices applying at the time of order.

5.3 All prices quoted are inclusive of VAT but exclude delivery costs, which will be added to the total amount at the checkout.

6. Delivery of goods

6.1 Your order will be fulfilled within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6.2 Framework Joinery will not be liable for any claims arising due to delay as a result of strikes, Materials, shortages or any circumstances beyond our control.

6.3 No goods will be released (upon delivery) without a signature from the customer or his/her representative unless you give your specific consent to us to release the goods without obtaining a signature first. In the event that you give such consent you agree to be bound by these Terms and Conditions as though a signature had been obtained.

6.4 The goods will be at your risk from the time of delivery.

6.5 For more details on delivery & accepting goods please refer to our delivery procedure at point 24. In these Terms & conditions.

7. Products

7.1 Framework Joinery reserves the right to withdraw products from sale without prior notice.

7.2 All products (except ex-stock) are guaranteed for 12 months from the date of purchase against faulty materials or manufacture, provided that Framework Joinery shall be under no liability under the said guarantee if (a) the customer has not paid in full for the goods; or (b) the customer is claiming for damage which the customer should reasonably have been expected to have noticed upon initial inspection, prior to signing a proof of delivery acknowledging that the goods are in a good condition (in accordance with clause 6.3); or (c) the customer has executed or attempted to execute repairs or alterations (including applying or attempting to apply a paint or stain covering) to the goods which are not authorised by Framework Joinery or has failed in any other respect to store the goods correctly or has mishandled the goods or failed to adhere strictly to the terms of hereof; or (d) Framework Joinery has not been notified of any defect within one week of the defect becoming apparent. Ex-Stock “clearance” items are “sold as seen” and do not carry a guarantee and are non-returnable.

7.3 As timber is a natural material it is subject to changes in temperature and humidity. Framework Joinery does not accept liability for natural movement or distortion, warping, swelling, or splitting caused by the product being exposed to extremes of temperature or humidity, or if it is not correctly stored, treated or hung. Please refer to points 19, 20 and 21.

7.4 Some of the timber products pictured in our web site and other literature have been pre-finished (stained, waxed or lacquered) prior to photography and therefore may not be an exact representation of the product you may have selected. Vagaries of the printing process mean that colours shown may vary slightly from the final product. All photographs are provided for illustrative purposes only.

7.5 All timber products are supplied glazed and unfinished unless otherwise specified. Timber products ordered at different times may come from a different batch. All reasonable efforts will be made by Framework Joinery to match; however, no responsibility will be accepted where variations occur.

7.6 Some external windows/window/doors may have to conform to building regulations document part ‘L’. It is your (the customer’s) responsibility to make sure that you order correctly to meet these regulations and we will not be held responsible if you do not. If you are in any doubt as to what to use, contact your local building inspector.

7.7 Where glazed windows/doors are supplied. Please note that to ensure the best possible care during transit, the glass may either be temporarily fixed to the window/door, or sent through separately.

8. Goods ordered in error

8.1 Subject to the provisions of clause 3, Framework Joinery may at its discretion exchange goods to the same value subject to the return of the goods ordered in error, in their original condition. However a surcharge of 25% will be deducted for handling and restocking. This does not include non-standard (bespoke & custom made) goods.

9. Defective & Faulty Goods

9.1 Notwithstanding the provisions of clause 7.2, if you believe that your products are defective in any way, you must advise Framework Joinery within 7 days from receipt of the goods. All packaging and goods must be retained by the customer for inspection. In the event of goods proving to be defective (Manufacturer’s defect only) which require replacement, the liability of Framework Joinery shall not exceed the replacement value of the faulty goods.

9.2 Framework Joinery shall not be responsible for any incidental work (including fitting) or expenses arising out of or because of any defect in our product, or bad workmanship applied to our products. Notwithstanding the provisions of clause 7.2, products found to be faulty within 1 year of purchase as a result of workmanship or materials will be repaired or replaced (at our discretion) free of charge after proof of purchase has been established. No responsibility however can be accepted if wrongful or incomplete installation was carried out by the customer or its representative.

10. Our liability

10.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

10.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

10.3 This does not include or limit in any way our liability: a) For death or personal injury caused by our negligence; b) Under Section 2(3) of the Consumer Protection Act 1987; c) For fraud or fraudulent misrepresentation; or d) For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to: a) loss or income or revenue; b) loss of business ; c) loss of profits or contracts; d) loss of anticipated savings; e) loss of data; or f) waste of management or office time. however arising and whether caused by tort (including negligence), breach of contract or otherwise.

11. Cancellations and Delayed Deliveries

11.1 Subject to the provisions of clause 3, cancellation of orders will only be accepted when all Costs and expenses, or loss or damage incurred by Framework Joinery by reason of the cancellation, have been met by the customer.

11.2 All cancellations must be received in writing. Subject to the provisions of clause 3, a handling charge of 25% will be made for costs incurred by Framework Joinery due to suspension or deferment of orders.

12. Written communications

12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communication that we provide to you electronically comply with any legal requirement that such communication be in writing. This condition does not affect your statutory rights.

13. Notices

13.1 All notices given by you to us must be given to Framework Joinery at Unit 7 Manor Way, Marston Trading Estate, Frome, Somerset BA11 4RB. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

14. Waiver

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

15. Severability

15.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be served from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Entire agreement

16.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s remedy shall be for breach of contract as provided in these terms and conditions.

17. English Law

17.1 Any contract made subject to these conditions shall be deemed to have been made in England and shall be governed by English Law and the parties shall be subject to the exclusive jurisdiction of the English Courts.

18. Statutory Rights

18.1 These Terms and Conditions do not affect your statutory rights.

19. Storage, Handling & Things To Consider Prior To Installation.

19.1 Prior to fitting, items should be stored flat (never on edge or on end) on a level surface and be kept clear of the floor on at least three level bearers. The bearers should be longer than the windows/doors.

19.2 Cover the window(s)/door(s) to keep clean. Do not store in direct sunlight, but allow air circulation.

19.3 Untreated windows/doors should be handled with clean gloves. Do not “drag” windows/doors across one another and/or across other surfaces as this may result in damage to any raised/protruding moulding and panels.

19.4 Ideally store in a cool dry atmosphere. Do not store in a newly plastered room or suddenly expose to central heating or other forms of direct heat. NEVER fit or store a window/door to a building until the wet trades are finished and fully dried out. This is very important as any moisture penetration from wet plaster, cement; render, etc… can result in the window/door swelling and can even cause the breakdown of the joints.

19.5 Windows/doors should not be stored in areas subject to abnormal heat, extreme dryness, humid conditions (bathrooms, kitchens etc…) and or sudden changes therein.

19.6 If the guidelines above have been adhered to it is ok to store our windows/doors for up to 2 weeks after delivery. After 14 days we recommend you should start the decorating process, which should be done to completion in a 5 day period. Ideally we recommend that decoration is completed on your goods within 7 days of delivery.

19.7 Before commencing work, please check your window/door carefully for any possible faults and/or any visible defects. Pay particular attention to any glazed panels.

19.8 On the width where a size reduction is necessary, always take equal amounts from each side, unless otherwise advised by Framework Joinery or on the literature which accompanies the window/door.

19.9 When reducing the height, you can usually take a fraction more from the bottom but please check with supplier for maximum amounts.

19.10 Avoid fitting any Mortice locks/latches along the rail joints as this can severely weaken the integrity of your window/door and will result in your guarantee being invalid.

19.11 A suitable weatherboard (two on stable doors) must be fitted on all external windows/doors. This is to prevent any water penetrating the window/door end grains and/or again failure to comply with this will result in your guarantee being invalid.

19.12 Always use 3 hinges on external doors (4 on stables). As a rule of thumb internal doors would use 3” hinges, whilst it’s 4” on all external & fire doors.

19.13 Oak External windows/doors – We recommend you use Stainless Steel fixings on all products.

20. Finishing – External Windows/Doors

20.1 Painting – It is vital that that your window/door be treated with a least one primer coat, two undercoats and a top coat prior to installation (including cut outs for letterboxes, hinges, locks etc…) Once fitted it is essential that both faces, all cut outs (AND MOST IMPORTANTLY) all four edges (as the top and bottom of windows/doors contain end grain which are more susceptible to moisture penetration) are sealed with at least 2 further coats (preferably 3) of finishing treatment once the window/door has been hung. Always apply the correct number of coats as at the right time intervals as recommended by the manufactures. Always sand the window/door lightly between applying coats, and remember that it is NEVER sufficient to treat just one side of a window/door. Failure to follow these instructions may invalidate your Guarantee.

20.2 Stain/Varnish – We advise the use of a “MICRO-POROUS” wood stain or varnish, something with a “hard finish”. We recommend at least one base coat followed by four top coats (two of which must be applied prior to fitting). Manufactures to look out for are Sadolin, Hicksons, or Sickens. Please follow the same instructions as when painting (see above) Pay particular attention to applying a finish to all 4 edges and any cut outs. Failure to follow these instructions may invalidate your guarantee.

20.3 Oils, Waxes and Water Based Treatments Including Paints For External Windows/Doors – We do not advise the use of any oil, wax or water based (quick drying) treatment on your external window/door. We feel they do not offer enough protection against the elements and therefore we will not offer any guarantee if they have been finished in this way. Water based treatments can often have a detrimental effect on the windows/doors, getting beneath the wood grain.

21. Finishing – Internal Windows/Doors

21.1 Painting – we advise you follow the same instructions as given to finishing the external windows/doors. Like external windows/doors, it is important one coat of finishing treatment be applied prior to installation. With the finishing top coats applied immediately upon fitting. Again, pay particular attention to any lock/latch cut out and all four edges.

21.2 Stain/Varnish – All types of internal windows/doors can be treated with an oil based stain or varnish. The main product we recommend for a clear finish on our internal oak windows/doors is Sikkens clear oil. This leaves a very natural finish. Be sure to follow the manufactures recommendations on any product that you choose. If you are in any doubt, please contact us for further advice.

21.3 Like external windows/doors, we do not advocate the use of ANY water based finish, as it can cause a raised wood grain. We also feel they do not offer sufficient protection and therefore will invalidate your guarantee

22. Glazing

22.1 Double Glazed units are conditionally guaranteed for a period of 12 calendar months from date of purchase. Any double glazed unit found to be of faulty manufacture during this period will be supplied FOC providing it has been Correctly installed using a ‘Butyl’ putty or the correct type of glazing silicone. ‘Linseed’ oil based putty must not be used to install double glazed units.

22.2 Triple & Feature glazed units are often manufactured by hand. This means that no two units will be exactly the same. Small imperfections, differences in the colour of the glass, and other minor variations are considered to be the norm and therefore they are not considered as faults.

22.3 Glazing Faults. Any fault within a glass pane or a sealed, glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unusual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres. this conforms to British Standard.

23. Website

23.1 Everything on this site, including all photographs, graphics and text, is either owned by us or used by us with permission. By using our site, you do not obtain any rights in any of the materials on our site.

23.2 You’re welcome to view the site and print hard copies of anything on it for your own personal use, though you are not allowed to copy or use anything on our site for any other purpose, such as for business or commercial use. In addition, you are not to modify, distribute or re-post anything from our site for any purpose at all.

23.3 Our site is provided “as is” and we don’t give any guarantees or promises in respect of the site or its performance. In particular, we give no guarantee as to the quality of our site, its suitability for any particular purpose or the level of skill and care used in making it available to you. Any terms of this nature which may be implied automatically by law are excluded (to the extent legally permitted). Providing the site “as is” defines that: – Although we try to make sure that everything on our site is accurate, we take no responsibility if it isn’t; you use our site at your own risk. We cannot guarantee that everything on our site is free from viruses or defects or that your use of the site won’t cause damage to your computer. It is the user’s responsibility to make sure that you have the right equipment to use our site and do not view anything that may damage it. We cannot guarantee that the site will always be available or will operate without interruptions at any time.

23.4 The site is provided “as is”. This means that if you suffer any loss, damage or expense as a result of visiting or using our site (e.g. damage to your computer from a virus or financial loss caused by relying on any inaccurate information which is mistakenly included on the site), you will not have any claim against us or anyone who contributed to it. We will have no legal liability to you in respect of any such loss, damage or expense.

23.5 We hold no responsibility for the links on our site and the content that they lead to.

23.6 We may update these terms at any time.

23.7 We are committed to protecting your privacy when you visit or use our site. When you order items from our site – we will collect the details of your name, e-mail address, postal address, credit card and other information. We will use these details to process your order for goods. Your credit card details will be encrypted on their communication over the Internet. We will never pass these details onto a third party without permission.

23.8 In the event of any dispute, these terms and conditions will be governed by English law and heard before the English Courts. This site is owned and operated by Framework Joinery. If you want to ask us anything about the terms and conditions or have any comments or complaints on or about our site, please contact us.

24. Delivery

24.1 We aim to package all items as best we can, to try to prevent damage to the items in transit. All items are thoroughly checked for damage before dispatch. However, we cannot account for problems during transit so please be sure to use the following procedure upon receiving your delivery, while the driver is STILL PRESENT and BEFORE signing for it:
Check the number of items is correct to what is on the courier’s delivery sheet. DO NOT sign as “unchecked” or any other similar annotations as we will not accept liability for subsequently discovered shortages.
Check the package over and if any part appears damaged or torn the consignment MUST BE signed for as damaged on the courier’s sheet.
Inspect the item as best you can while packaged, ideally unpack and check the item thoroughly.

24.2 We ask for the goods to be checked for damage and reported to Framework Joinery on 01373 455564 or info@frameworkjoinery.com within 24 hours of the goods being delivered. Failure to so may result in any claim being refuted.

24.3 In the unlikely event that there is damage to the goods, please keep hold of all packaging materials.

24.4 Unless otherwise instructed, all goods will be delivered to a garage, outbuilding or downstairs room of choice (must have good access) unless previously instructed. Please note neither our drivers nor those of our logistics partners are insured to take goods to a first floor room.
24.5 In the event of the Purchaser failing to accept delivery of goods ordered at the agreed time and place the Purchaser (at our discretion) shall pay any re-delivery or storage charges thereby incurred.

25. Returns

25.1 Non faulty goods.
Special order, Custom size, made to measure or any standard product that we have adjusted at your request will not be accepted for return under any circumstances. This does not affect your statutory rights relating to mis-described or faulty goods.

Framework Joinery will accept returns of non-faulty (standard) goods if we are notified in writing within 7 days of delivery and/or collection. Emails accepted to info@frameworkjoinery.com

If Goods are to be returned for any reason other than manufacturing defects or damage, you will need to return the goods (including all original wrapping, Packaging & labels) back to us, securely packaged, and in the same condition with which they were received.

Returns are to be made at the customer’s own cost, via customers own chosen courier making sure that goods are insured for transit. Any goods that are damaged in transit to our premises will not be accepted and it will be the customer’s responsibility to deal with any dispute with their chosen carrier.

In certain circumstances we may be able to arrange collection of the goods on one of our own vehicles however a handling charge will be levied to this and deducted from any refund. This charge is determined on an individual order basis and will be pointed out at the time of notification of the return.

For non-faulty (standard non bespoke) goods a Re stocking charge of 25% of the returned goods will be levied against the customer’s invoices when goods are returned to stock that have been correctly supplied as per the customer’s invoice. No refund shall be given for the delivery charge element of the subsequent returned goods.

If returning Non faulty goods you are reminded it’s your responsibility to take good care of them, storing them appropriately and not using them for any purpose. This includes all the original packaging & wrapping.

If you have returned the goods to us in a condition which indicates that they have been installed or attempted to be installed after you have had reasonable chance to inspect them we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate costs from you.

Refunds will be processed within 14 days of receipt of any returned goods.

25.2 Faulty or damaged goods
Upon Receipt All goods must be inspected for any defects in accordance with our delivery policy & reported to Framework Joinery. You must notify us in writing within 24 hours of receipt. Email info@frameworkjoinery.com

Once reported we may ask for photographic evidence to expedite the returns process.

Once damaged or faulty goods have been reported and agreed, we will endeavour to organise replacement goods to be delivered and the faulty products collected.

We do not accept the return of goods as damaged, or faulty following installation or attempted installation unless the damage/fault was not ascertainable until after installation.

If you have returned the goods to us in a condition which indicates that they have been installed or attempted to be installed after you have had reasonable chance to inspect them we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate costs from you.

Refunds will be processed within 14 days of receipt of any returned goods.